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Products

Plans & Pricing

Agent-based pricing

Unlimited Agents

Starter

$ 1,499 / month
33% Savings*
  • Unlimited Agents
  • 10,000 Tickets / year
  • 10 custom fields
Get a Demo

Growth

$ 1,999 / month
33% Savings*
  • Unlimited Agents
  • 20,000 Tickets / year
  • 20 custom fields
Get a Demo

Scale

$ 2,999 / month
33% Savings*
  • Unlimited Agents
  • 100,000 Tickets / year
  • 100 custom fields
Get a Demo

Scale Plus

$ 4,999 / month
33% Savings*
  • Unlimited Agents
  • 250,000 Tickets / year
  • 200 custom fields
Get a Demo

All plans come with SSL security, unlimited agents, smart rules, knowledge base, multilingual support,
rich text formatting in tickets and iOS & Android apps.

Compare Help Desk Plans

Starter Growth Scale Scale Plus
Ticket Management
Unlimited Mailboxes

Unlimited Categories

Unlimited Tickets

Customizable Statuses

Customizable Priorities

Ticket Custom Fields

Custom Domain Mapping

Multilingual Agent Portal

Agent Collision

Work Schedules

Custom Roles and Permissions

Ticket Tagging

Email Notifications

Bulk Editing

Satisfaction Surveys

Custom Ticket Queues

Kanban view of tickets

Proactive Agent Collision

SLA Live Timer

Task Management

Asset Management

Unlimited Assets

Category Wise Statuses

Attachment Store

50 GB

500 GB

1 TB

2 TB
Customer Management
Unlimited Contacts

Import Contacts

Contact Custom Fields

Unlimited Contact Groups

Contact Group Custom Fields

Help Desk Automation
Unlimited Contacts

Import Contacts

Contact Custom Fields

Unlimited Contact Groups

Contact Group Custom Fields

Help Desk Automation
Embeddable Widget

Webhooks

Rest API (requests per minute)

* Planned
# Only with custom domain
Frequently Asked Questions
What do you mean by unlimited agents?
For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.
What are custom fields and how does the limit work?
Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.
What happens once we reach the total ticket limit?
You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.
Can I delete tickets to limit the total ticket count?
Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.
Can I pay month-on-month for 'Unlimited Agents' plans?
No. Unfortunately, we don't have a month-on-month option for 'Unlimited Agents' plans.
What are the available billing cycles?
For unlimited agent plans, we offer annual, 2-year savings plan (paid upfront), and 3-year contract options.

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