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Products

Plans & Pricing

Agent-based pricing

Unlimited Agents

Mighty

$ 39 Per agent/mo
33% Savings*
  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • SSO (GSuite/SAML/Azure)
  • SSL Certificate Hosting
  • Migration Assistance
Get a Demo

Fantastic

$ 59 Per agent/mo
33% Savings*
  • Everything in Mighty
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center
Get a Demo

Enterprise

$ 79 Per agent/mo
33% Savings*
  • Everything in Fantastic
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA
Get a Demo

Enterprise Plus

$ 99 Per agent/mo
33% Savings*
  • Everything in Enterprise
  • Agent Scripting
  • 2 TB Attachment Store
  • All-time Reporting History
  • 24/7 Email.Chat/Phone Support
  • Customer Success Manager
Get a Demo

All plans require a minimum of 5 help desk agents. Non-profit and
educational organizations are eligible for a discount.

Compare Help Desk Plans

Mighty Fantastic Enterprise Enterprise Plus
Ticket Management
Unlimited Mailboxes

Unlimited Categories

Unlimited Tickets

Customizable Statuses

Customizable Priorities

Ticket Custom Fields

Custom Domain Mapping

Multilingual Agent Portal

Agent Collision

Work Schedules

Custom Roles and Permissions

Ticket Tagging

Email Notifications

Bulk Editing

Satisfaction Surveys

Custom Ticket Queues

Kanban view of tickets

Proactive Agent Collision

SLA Live Timer

Task Management

Asset Management

Unlimited Assets

Category Wise Statuses

Attachment Store

50 GB

500 GB

1 TB

2 TB
Customer Management
Unlimited Contacts

Import Contacts

Contact Custom Fields

Unlimited Contact Groups

Contact Group Custom Fields

Help Desk Automation
Unlimited Contacts

Import Contacts

Contact Custom Fields

Unlimited Contact Groups

Contact Group Custom Fields

Help Desk Automation
Embeddable Widget

Webhooks

Rest API (requests per minute)

* Planned
# Only with custom domain
Frequently Asked Questions
What are help desk agents?
Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.
What are categories?
Categories allow you to separate incoming requests into dedicated ticket types that can be distributed to a specific team, have unique SLA requirements, and produce insightful metrics.
How can I change my plan?
You can upgrade your plan at any point in time. However, if you want to downgrade, you can do it at the end of the current billing cycle. You may also write to billing@happyfox.com or contact your Account Executive.
Do you offer a trial?
Yes. We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.
Do you offer discounts for non-profits or educational institutes?
We offer a 10% discount on annual subscriptions on any plan.
What are the available billing cycles?
We offer a monthly, annual, 2-year savings plan (paid upfront), and 3-year contract for agent-based pricing.

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